2,840
Chats handled this month
81%
Resolved without a human
9 sec
Avg. first response time
हिं / अं
Hindi & English supported
Try the assistant
AssistIQSupport assistant · Nirmal Textiles
Namaste! I'm the support assistant for Nirmal Textiles. How can I help you today?10:02 AM
Where is my order #NT-4821?10:02 AM
Order #NT-4821 shipped yesterday via Delhivery and is expected by 17 Sep. Would you like the tracking link?10:02 AM
Yes please10:03 AM
Here you go: track.delhivery.com/NT4821 — anything else I can help with?10:03 AM
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What it automates
Order & shipment statusPulls live status from your store or ERP, no manual lookup
Returns & refundsWalks customers through eligibility and starts the request
Appointment bookingChecks calendar availability and confirms a slot
Smart handoffEscalates to a human agent with full chat context when needed
Recent conversations
| Customer | Topic | Outcome |
|---|---|---|
| Rehan V. | Order tracking | Resolved by bot |
| Sana K. | Refund request | Resolved by bot |
| Om Sai Traders | Bulk pricing query | Escalated to sales |
| Priti M. | Product sizing | Resolved by bot |